Elite Texas Holdem FAQ
 TOPICS:
1. Installation
2. Registering at Elite Texas Holdem
3. Logging In to Elite Texas Holdem
4. Banking
5. Security
6. Customer Support
7. Legalities
8. Game Play
9. Promotions
10. Rake Structure
1. INSTALLATION
 1.1 How do I play with the free software?
To play with the free software, download it by clicking on the DOWNLOAD button on the home page. Once downloaded, install the software on your computer. A desktop Icon is created. Double-click on this icon to launch the software.
1.2 What are the minimum and recommended system requirements?
Minimum requirements:
Pentium III 500 or better, 64 MB memory or better, sound card, SVGA screen capable of 32-bit color.
The poker software works with Windows XP and newer. Internet Explorer is the preferred browser. You may experience some problems with Firefox.
Back to Top
2. REGISTERING AT Elite Texas Holdem
 2.1 How do I register at Elite Texas Holdem?
After you have downloaded and installed the Poker Software, launch it by double clicking on the desktop Icon.
On the login screen, click on the Register button. The registration screen will show up.
Signup using a valid email address and you will receive a confirmation email to validate the email address. Complete the on Screen instruction to complete your registration and login with you newly created username and password.
2.2 What is the minimum amount of gaming credits I need to purchase?
Before you can play for real money you must make a deposit. In order to start playing online, you will need to purchase a minimum of ZAR20 worth of poker chips.
2.3 Do I have to pay to try out the games?
No! You may play the games in FREE money mode for as long as you like. If you are unfamiliar with any of our games, we encourage you to learn them and get familiar with them by playing with fun money.
2.5 For how long will my fun account be active?
Fun accounts never expire. You are welcome to remain a fun player for as long as you like.
2.6 Can I purchase more fun money poker chips?
Yes. Click on the "Cashier" button in the Lobby, or from within any game. Click the "Re-Set Balance" button inside the cashier, enter the balance you would like and click "Re-Set Balance". In fun money mode, you may set your balance to whatever you like.
Back to Top
3. LOGGING IN TO Elite Texas Holdem
 3.1 What is my username and/or password?
Your password is case-sensitive and must be entered the same way each time you log in. If you have forgotten your password or account number, contact a customer service representative for assistance. Remember to have your registration details handy. In order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone.
3.2 I forgot my password, what should I do?
On the login screen, there is a link titled "Click here if you have forgotten your password." If you click there, a new password will be e-mailed to you.
3.4 What if I try logging in and it does not connect?
This may be due to a bad or slow connection with your Internet Service Provider. Disconnect and reconnect to the Internet and try again. If you still have problems connecting, please contact customer support.
Back to Top
4. BANKING
 4.1 Are my transactions secure?
Yes. Elite Texas Holdem uses 256-bit SSL (Secure Socket Layer) encryption to protect each and every transaction. This is the same Internet security standard adhered to by all major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you can enter the information directly through one of our secure payment partners.
4.2 How do I purchase credits?
We offer several easy ways to make a deposit at Elite Texas Holdem . Neteller, EcoCard, Moneybookers, Visa and Master Card are all available. For more details see our cashier page.
If you have any queries with regards to banking, please contact our support team.
4.3 How do I cash-in my winnings?
Please note that it is not necessary for you to cash in your winnings at the end of each session. You can always leave a balance in your account and it will be waiting for you the next time you login. Don't worry about forgetting you have a balance -- we will send you an e-mail reminder if you haven't played in a while and have a balance!
You may, of course, withdraw your money at any time. Elite Texas Holdem offers several methods for withdrawals and the details are listed on our cashier page. Promotional money is can be withdrawn after clearing terms have been met
4.3.1 Reversal of a Withdrawal
If you request a withdrawal and change your mind before it is processed, you may reverse the withdrawal and continue playing with those credits. If you have withdrawals that can be reversed they will show up in the cashier when you try to make a deposit.
4.4 What fraud prevention and security measures are in place?
NEVER give your password out to anyone. Elite Texas Holdem will never ask you for your password in an e-mail or over the phone. If anyone ever asks you for your password, please notify customer support immediately with the details.
Elite Texas Holdem plays an active role in fraud prevention and detection. We do everything possible to ensure the integrity of customer accounts as well as payments made to customers. Elite Texas Holdem employs a variety of appropriate security and fraud controls that monitor every transaction.
To prevent fraud and abuse, from time to time customers may be required to supply proof of identity, copies of their credit cards, a signed history of their transactions or other documentation for verification and security purposes. If you are asked to verify your identity, you will only be asked once.
Back to Top
5. SECURITY & PRIVACY
 5.1 Is my credit card number safe in your hands?
Yes, your personal Real Account number and password must be supplied prior to any credit card transaction. Particular details are also requested in order to purchase credits at the pokers. Elite Texas Holdem guarantees secure data transfer during any transaction and undertakes never to disclose any credit card information or other information to any other company.
5.2 How safe is it to give my credit card details over the Internet?
Elite Texas Holdem uses state-of-the-art encryption technologies which ensure that your personal and card information is protected at all times.
5.3 Are my account number and password safe?
Yes. The poker software uses 128-bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.
5.4 Can I register a credit card at the poker that is not in my name?
Elite Texas Holdem does not allow players to register credit cards of which they are not signatories. These measures are taken to protect you, the player, and your credit cards and account. If another person would like to play in our poker via your PC, we recommend they open their own Real Account.
Back to Top
6. SUPPORT
6.1 What do I do if I need technical assistance?
This poker provides free toll-free and e-mail support to all poker players. Contact us 24-hours a day, 7 days a week if you have any questions, queries or suggestions. Our operators are standing by.
6.2 Who do I contact if my question isn't answered here?
Back to Top
7. LEGALITIES
 7.1 What is the minimum age required to play?
This depends on where you live. You are required to be of the minimum age to gamble in your jurisdiction.
7.2 Is Elite Texas Holdem licensed?
Yes, Elite Texas Holdem operates under the licensing jurisdiction and charter in Costa Rica
7.3 Is the information secure?
Yes! One of Elite Texas Holdem 's highest priorities is security. To be able to provide the highest privacy available we use the SSL4 protocol with 128-bit encryption. The system allows the highest security and integrity for all the information that passes to and from our server.
These precautions prevent access by unauthorized third parties. Apart from regular reports, which are sent to our customers via email, we strongly recommend all our players to make the full use of the Transfer and Wagering histories available in the cashier.
Back to Top
8. GAME PLAY
 8.1 What are my chances of winning?
The payouts of our games vary. All games results are determined by Elite Texas Holdem’s cryptographically secure random number generator which has been independently tested and confirmed to provide suitably random sequences of numbers. Independent auditors audit payouts from time to time. Depending on the game, the system may use a single deck or multiple decks that are shuffled before every wager.
8.2 What happens if I lose my connection to the gaming server?
If the gaming server received the bet it will be recorded and the result will be displayed after your Internet connection comes back. If the gaming server does not receive the bet you will either see the result of your previous bet or you will be asked to complete the unfinished bet.
8.3 Why do the cards not flip over during a hand?
This is caused by a bad or slow Internet connection. The gaming server will hold the wager until it can resolve the bet.
8.4 How can I view exactly what cards have been dealt?
You may view your wagering history in the Cashier. Click "My Details" and "Play History". Your complete wagering history is available right back to the day you signed up.
Back to Top
9. PROMOTIONS
9.1 What are promotions?
Promotions are a way for Elite Texas Holdem to create value for its players. They are offered as incentives to deposit and play, as rewards for loyal players and even as gifts on special occasions. Promotions are typically offered as bonus money but can also be in the form of bonus comp points.
9.2 What are wagering requirements?
Promotions typically have wagering requirements associated with them. That means that there is a minimum amount of play required after claiming a promotion before you can withdraw your winnings. The amount you must play to meet the wagering requirements is a lot less than the average player would ordinarily play. Wagering requirements are typically completed in a couple hours of play (often much less) and the average player plays longer than that.
Back to Top
|
Texas Holdem 